We’d love to hear from you!  Get in touch with us via email, live chat (from Monday to Friday, 9am to 5pm), or use our contact form. 

Check out our Contact Us page for all the contact details.

Most of our products have been designed to be machine washable for your convenience.

For our slides, we recommend spot cleaning only. 

For detailed care instructions specific to your product, please refer to your product's care label or check the product description on our website.

While we make every effort to display colours accurately on our website, slight variations may occur due to different screen settings and lighting conditions.

Please note that any returns due to colour variation will be treated as a change of mind under our Returns Policy.

We don’t currently offer fabric swatches. For styling advice or help choosing colours and fabrics, reach out to our team at hello@gethommey.com.

If you're in Melbourne, we suggest popping into our Armadale or South Yarra stores where you can see and feel our products in-person.

If you’re not completely satisfied with your purchase, you can always return or exchange your items under our Returns Policy.

We take your privacy seriously. Your personal information is securely stored and only used to process your order, deliver your items and provide customer support.

For complete details about how we collect, use and protect your information, please take a look at our Privacy Policy.

We accept a range of different payment options. 

Pay now with Credit/Debit Card (Visa, Mastercard, American Express, UnionPay), PayPal, Apple Pay, Google Pay or Shop Pay.

Or if you’re looking for flexible payments, shop with Afterpay or Klarna (available for AU and NZ customers).

Here's a breakdown of our delivery options:

Australia

Standard Delivery (4-10 business days)

• FREE for orders $100 (AUD) and over
• $10 flat rate for orders under $100 (AUD)

Express Delivery (3-5 business days)

• Free for orders $300 (AUD) and over
• $25 flat rate for orders under $300 (AUD)

New Zealand

Standard Delivery (4-12 business days)

• Free shipping above $150 (AUD)
• $25 flat rate for orders under $150 (AUD)

Other Countries

We deliver worldwide! Shipping costs and delivery times vary by location. Simply add items to your cart to see exact delivery options and rates for your country.

Please note: International duties and taxes may apply depending on your location. For detailed information about potential charges, please check your local customs website.

Need your order by a specific date? Our customer care team is happy to help you choose the right shipping option – just reach out!

We understand things can change! If you need to make any order alterations, please contact us right away at hello@gethommey.com or via our contact form.

Please note that once our warehouse begins processing your order, we're unable to make any changes.

If you're not completely satisfied with your purchase once delivered, you can return or exchange your items under our Returns Policy.

Once your order is on its way, we'll send you a tracking code via email. Click the tracking link to see real-time updates on your delivery status.

Haven't received your tracking details? Check your spam folder first, then reach out to our customer care team if you still need help.

If your tracking hasn't updated for several days, let us help!

Reach out to our customer care team at hello@gethommey.com and we'll help track down your order right away.

Click the "START A RETURN" button below and choose between:

• An instant refund with Refundid
• A standard refund, store credit or exchange

Just enter your order number (find this in your confirmation email) and follow the steps.

We accept returns within 30 days of delivery. You can choose between:

• Exchanges (FREE)
• Store credit (FREE)
• Refunds ($12.50 return shipping & handling fee)

Just make sure your items are unused, in their original packaging and in the same condition you received them.

Please note:

• Our regular Returns Policy applies to all discounted and on-sale items, excluding Archive Sale.
• Products purchased from our Archive Sale are on final markdown and cannot be returned or exchanged.
• We’re unable to accept returns on opened cushion inserts or products from our Pet Collection.

If you’re using our standard returns platform, once your items arrive at our warehouse, we'll check they meet our Returns Policy (unused and in original condition). This can generally take up to 10 business days.

If you’re needing your refund sooner, use Refundid for an instant refund!

For any questions or if you're experiencing delays, reach out to hello@gethommey.com and we’ll try speed things up!

Want your refund right away? With Refundid, you'll have your money back in under 30 seconds – before you've even returned your items! No need to wait for shipping and processing.

Just click here to get started!

For exchanges, return postage is FREE! For refunds, there's a $12.50 shipping and handling fee that will be deducted from your refund amount.

Getting your items back to us is easy – just print the shipping label from our returns portal and drop your package off at any post office.

If you don’t have a printer, just show the label on your phone at the post office and they'll print it for you

Need to send something back? Just follow the steps in our returns portal to get started.

If you're a retail store looking to stock Hommey products, we'd love to chat.

Please reach out to our Wholesale, Trade & Partnerships Manager at robbie@gethommey.com

If you're an interior designer, architect, decorator, or looking to place a bulk order for a commercial project, we'd love to support you with trade pricing.

Please reach out to our Wholesale, Trade & Partnerships Manager at robbie@gethommey.com

Want to feature Hommey? We'd love to chat!

For all PR and media enquiries, reach out to hannah@gethommey.com

We don't typically offer gift wrapping or personalisation services at the moment, though we occasionally run special events in our Melbourne stores. We're working on introducing these services soon!

Need gift-giving advice? Our customer care team is here to help!

Yes! Can't decide what to get for someone special? Our digital gift cards are the perfect choice. They're delivered instantly by email and can be used across our entire range. You can purchase gift cards in any amount between $100 and $500.

Ready to shop? Simply enter your gift card code at checkout, just like you would a discount code. Your available balance will be applied to your order.

Want to check what's left on your card? Just enter your code at checkout anytime to see your remaining balance.

Yes, if you purchased a gift card, we'll happily refund the amount back to your original payment method. If you received a gift card as a present, while we can't offer a refund, your card is ready to use across our entire range.